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텔러스, AI를 활용해 상담원의 억양 조정

Telus Uses AI to Alter Call-Agent Accents

200 points 168 comments debo_ 2026-05-06 10:38

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gnabgib 2026-05-06 10:50
ENGLISH (원문)
Original source (please submit): https://www.theglobeandmail.com/business/article-telus-ai-ac... Related last year: AI Accent Conversion for call centers (48 points, 70 comments) https://news.ycombinator.com/item?id=43514141 Call centres using AI to 'whiten' Indian accents (8+6 points, 0+6 comments) https://news.ycombinator.com/item?id=43246376 https://news.ycombinator.com/item?id=43292311